---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Endear. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Endear Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Endear](https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear)

# Compare Zoho Desk vs Endear

Canonical: https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear

> Detailed comparison between Zoho Desk and Endear. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Endear |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2211 | 44 |
| **Starting Price** | USD 20.00 | USD 350.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Contact Database
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Lead Management
- Live Chat
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter

### Endear

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Contact Database
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Lead Management
- Live Chat
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Endear Profile](https://www.getapp.com.au/software/2071361/endear)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Endear Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Zoho Desk vs Endear. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear","about":[{"@id":"https://www.getapp.com.au/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.com.au/software/2071361/endear#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.com.au/software/10036/zoho-desk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/10036/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Endear","description":"Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.\n\nOrganize customer data, send personalized email &amp; SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/83b1332a-9bf9-4614-8485-c5080b2dbd17.jpeg","url":"https://www.getapp.com.au/software/2071361/endear","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2071361/endear#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":44},"offers":{"price":"350","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Zoho Desk vs Endear","position":3,"item":"https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/10036/2071361/zoho-desk/vs/endear#breadcrumblist"}]}
</script>