---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Supermetrics. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Supermetrics Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Supermetrics](https://www.getapp.com.au/compare/10036/2046111/zoho-desk/vs/supermetrics)

# Compare Zoho Desk vs Supermetrics

Canonical: https://www.getapp.com.au/compare/10036/2046111/zoho-desk/vs/supermetrics

> Detailed comparison between Zoho Desk and Supermetrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Supermetrics |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 2212 | 109 |
| **Starting Price** | USD 20.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Access Controls/Permissions
- Activity Dashboard
- Customizable Reports
- Customizable Templates
- Dashboard
- Monitoring
- Multi-Channel Data Collection
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration

### Supermetrics

- API
- Access Controls/Permissions
- Activity Dashboard
- Customizable Reports
- Customizable Templates
- Dashboard
- Monitoring
- Multi-Channel Data Collection
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Supermetrics Profile](https://www.getapp.com.au/software/2046111/supermetrics)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/2046111/zoho-desk/vs/supermetrics)

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