---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Business Manager 365. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Business Manager 365 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Business Manager 365](https://www.getapp.com.au/compare/10036/1974131/zoho-desk/vs/business-manager-365)

# Compare Zoho Desk vs Business Manager 365

Canonical: https://www.getapp.com.au/compare/10036/1974131/zoho-desk/vs/business-manager-365

> Detailed comparison between Zoho Desk and Business Manager 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Business Manager 365 |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 2211 | 2 |
| **Starting Price** | USD 20.00 | USD 9.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Zoho Desk

- Activity Dashboard
- Alerts/Escalation
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Customizable Reports
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Macros/Templated Responses
- Monitoring
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Transfers/Routing

### Business Manager 365

- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Business Manager 365 Profile](https://www.getapp.com.au/software/1974131/business-manager-365)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/1974131/zoho-desk/vs/business-manager-365)

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