---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs UiPath. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs UiPath Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> UiPath](https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation)

# Compare Zoho Desk vs UiPath

Canonical: https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation

> Detailed comparison between Zoho Desk and UiPath. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | UiPath |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2216 | 723 |
| **Starting Price** | USD 20.00 | USD 420.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Zoho Desk

- API
- Access Controls/Permissions
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Customizable Reports
- Customizable Templates
- Dashboard
- Document Management
- Forms Management
- Mobile Access
- Monitoring
- Project Management
- Reporting/Analytics
- Rules-Based Workflow
- Task Management
- Templates
- Workflow Configuration

### UiPath

- API
- Access Controls/Permissions
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Customizable Reports
- Customizable Templates
- Dashboard
- Document Management
- Forms Management
- Mobile Access
- Monitoring
- Project Management
- Reporting/Analytics
- Rules-Based Workflow
- Task Management
- Templates
- Workflow Configuration

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View UiPath Profile](https://www.getapp.com.au/software/121647/uipath-robotic-process-automation)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs UiPath Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Zoho Desk vs UiPath. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation","about":[{"@id":"https://www.getapp.com.au/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.com.au/software/121647/uipath-robotic-process-automation#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk platform that consolidates support interactions from email, live chat, phone, social media, and messaging apps into a single unified workspace. Designed for businesses of all sizes and across industries, Zoho Desk equips support teams with tools for ticket management, workflow automation, SLA enforcement, and AI-assisted response suggestions. Configurable dashboards, multi-department support, and role-based access controls allow organizations to tailor the platform to their operational structure.\n\nZoho Desk extends its functionality through a self-service portal, a knowledge base, and community forums, allowing customers to resolve issues independently without agent intervention. Integration with CRM, analytics, and third-party business tools gives support teams contextual customer data at the point of interaction. Reporting and analytics modules surface team performance metrics, ticket trends, and customer satisfaction scores, supporting data-driven decisions for service operations.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.getapp.com.au/software/10036/zoho-desk","@id":"https://www.getapp.com.au/software/10036/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"UiPath","description":"UiPath Robotic Process Automation is a cloud-based solution which helps businesses &amp; government organizations design &amp; manage attended &amp; unattended automation tasks to streamlining front-office activities. UiPath RPA lets users store multiple licenses in a unified database for future reference.\n\nKey features of UiPath RPA include code-free development, optical character recognition (OCR), AI/machine learning, image recognition, and a process builder. The platform's studio module allows teams to design workflows by using various technical languages such as C#, Java, VB.Net, and Python. UiPath RPA provides a unified dashboard to monitor digital workflows in real-time using web browsers, as well as mobile applications.\n\nUiPath RPA comes with multiple deployment models depending on individual requirements. The platform's robot module supports the autonomous functioning of unattended robots, enabling users to handle back-end activities including data processing. The AI-enabled platform offers robots which can operate on numerous legacy systems including desktop, SAP, Citrix, mainframe, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/44a83e90-0656-43f9-8c05-f2d7408e9a5c.png","url":"https://www.getapp.com.au/software/121647/uipath-robotic-process-automation","@id":"https://www.getapp.com.au/software/121647/uipath-robotic-process-automation#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":723,"ratingValue":4.6},"offers":{"price":"420","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Zoho Desk vs UiPath","position":3,"item":"https://www.getapp.com.au/compare/10036/121647/zoho-desk/vs/uipath-robotic-process-automation","@type":"ListItem"}]}]}
</script>
