---
description: Get a quick and detailed side-by-side comparison for Zoho Desk vs Track-It!. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Track-It! Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Track-It\!](https://www.getapp.com.au/compare/10036/100579/zoho-desk/vs/track-it)

# Compare Zoho Desk vs Track-It\!

Canonical: https://www.getapp.com.au/compare/10036/100579/zoho-desk/vs/track-it

> Detailed comparison between Zoho Desk and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Track-It\! |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 2211 | 77 |
| **Starting Price** | USD 20.00 | USD 995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- Alerts/Escalation
- Analytics
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Mobile Access
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Customisable Branding
- Dashboard
- Email Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Zoho Desk Profile](https://www.getapp.com.au/software/10036/zoho-desk)
- [View Track-It\! Profile](https://www.getapp.com.au/software/100579/track-it)
- [View Original Comparison](https://www.getapp.com.au/compare/10036/100579/zoho-desk/vs/track-it)

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