---
description: Get a quick and detailed side-by-side comparison for Aircall vs Avaya Experience Platform. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Aircall vs Avaya Experience Platform Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Aircall \<span\>vs\</span\> Avaya Experience Platform](https://www.getapp.com.au/compare/100333/101083/aircall/vs/avaya)

# Compare Aircall vs Avaya Experience Platform

Canonical: https://www.getapp.com.au/compare/100333/101083/aircall/vs/avaya

> Detailed comparison between Aircall and Avaya Experience Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Aircall | Avaya Experience Platform |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 464 | 11 |
| **Starting Price** | USD 40.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Documentation, Videos | Videos |

## Key features

### Aircall

- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Chat/Messaging
- Communication Management
- Customer History
- Customizable Reports
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics

### Avaya Experience Platform

- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Chat/Messaging
- Communication Management
- Customer History
- Customizable Reports
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics

## Links

- [View Aircall Profile](https://www.getapp.com.au/software/100333/aircall)
- [View Avaya Experience Platform Profile](https://www.getapp.com.au/software/101083/avaya)
- [View Original Comparison](https://www.getapp.com.au/compare/100333/101083/aircall/vs/avaya)

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