---
description: Get a quick and detailed side-by-side comparison for Microsoft Viva Engage vs Genesys Cloud CX. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft Viva Engage vs Genesys Cloud CX Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Microsoft Viva Engage \<span\>vs\</span\> Genesys Cloud CX](https://www.getapp.com.au/compare/10029/104597/yammer/vs/genesys-cloud)

# Compare Microsoft Viva Engage vs Genesys Cloud CX

Canonical: https://www.getapp.com.au/compare/10029/104597/yammer/vs/genesys-cloud

> Detailed comparison between Microsoft Viva Engage and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Microsoft Viva Engage | Genesys Cloud CX |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 819 | 264 |
| **Starting Price** | USD 8.00 | $98.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Microsoft Viva Engage

- @mentions
- API
- Archiving & Retention
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Content Management
- Discussions/Forums
- Document Management
- File Sharing
- File Transfer
- Full Text Search
- Live Chat
- Mobile Access
- Project Management
- Real-Time Chat
- Role-Based Permissions
- Search/Filter
- Version Control

### Genesys Cloud CX

- @mentions
- API
- Archiving & Retention
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Content Management
- Discussions/Forums
- Document Management
- File Sharing
- File Transfer
- Full Text Search
- Live Chat
- Mobile Access
- Project Management
- Real-Time Chat
- Role-Based Permissions
- Search/Filter
- Version Control

## Links

- [View Microsoft Viva Engage Profile](https://www.getapp.com.au/software/10029/yammer)
- [View Genesys Cloud CX Profile](https://www.getapp.com.au/software/104597/genesys-cloud)
- [View Original Comparison](https://www.getapp.com.au/compare/10029/104597/yammer/vs/genesys-cloud)

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