Zendesk

Service-first CRM company that builds support & sales tools

How are these alternatives similar to Zendesk?

The alternatives suggested are similar to Zendesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Zendesk alternatives to see if there are any Zendesk competitors that you should also consider in your software research.


What are the top 5 alternatives to Zendesk?


Top 20 alternatives

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Business size
S M L

Starting from: USD 15.00/month
  • Free Trial
Value for Money 4.7 0.6

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: USD 14.00/month
  • Free Trial
Value for Money 4.5 0.4

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from: N/A
  • Free Trial
Value for Money 4.1

Bitrix24

100% free CRM, collaboration and communication tool suite

Overview

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Business size
S M L

Starting from: USD 24.00/month
  • Free Trial
Value for Money 4.2 0.1

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM
Business size
S M L

Starting from: USD 14.00/month
  • Free Trial
Value for Money 4.3 0.2

TeamSupport

B2B Customer Support Software

Overview

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
Business size
S M L

Starting from: USD 50.00/month
  • Free Trial
Value for Money 4.4 0.3

Overview

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com
Business size
S M L

Starting from: $29.00/month
  • Free Trial
Value for Money 4.3 0.2

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: USD 19.00/month
  • Free Trial
Value for Money 4.4 0.3

Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

Overview

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Business size
S M L

Starting from: USD 19.00/month
  • Free Trial
Value for Money 4.5 0.4

DeskPRO

Customer service software you can depend on

Overview

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom... Read more about DeskPRO
Business size
S M L

Starting from: USD 15.00/month
  • Free Trial
Value for Money 4.5 0.4

User.com

The engine of growth. An all in one solution for user data.

Overview

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
Business size
S M L

Starting from: USD 49.00/month
  • Free Trial
Value for Money 4.6 0.5

Agile CRM

Sales and marketing CRM for growing businesses

Overview

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
Business size
S M L

Starting from: USD 8.99/month
  • Free Trial
Value for Money 4.2 0.1

HarmonyPSA

The next generation of professional services automation.

Overview

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing Read more about HarmonyPSA
Business size
S M L

Starting from: USD 65.00/month
  • Free Trial
Value for Money 4.4 0.3

Genesys Cloud

Mobile optimised cloud call centre with multichannel routing

Overview

Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud
Business size
S M L

Starting from: $98.00/month
  • Free Trial
Value for Money 3.9 0.2

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: USD 19.00/month
  • Free Trial
Value for Money 4.5 0.4

Akio Unified Interaction Center

Multi-channel customer relations management platform

Overview

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio Unified Interaction Center
Business size
S M L

Starting from: EUR 40.00/month
  • Free Trial
Value for Money 0 4.1

RingCentral Engage Digital

Unified management tool for customer service conversations

Overview

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. Read more about RingCentral Engage Digital
Business size
S M L

Starting from: N/A
  • Free Trial
Value for Money 5 0.9

INSIDE

Cloud-based visual AI-powered customer engagement solutions.

Overview

Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness. Read more about INSIDE
Business size
S M L

Starting from: N/A
  • Free Trial
Value for Money 4.5 0.4

Helpshift

Digital customer service platform and ticketing system

Overview

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Business size
S M L

Starting from: N/A
  • Free Trial
Value for Money 3.8 0.3

Wix Answers

The only platform with all support channels in one place.

Overview

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Read more about Wix Answers
Business size
S M L

Starting from: USD 24.00/month
  • Free Trial
Value for Money 4.4 0.3
Quick view of Zendesk
Business size
S M L

Pricing starting from:

USD 19.00/month

  • Free Trial
  • Subscription
Value for Money
4.1
Learn More