Zendesk

Service-first CRM company that builds support & sales tools

How are these alternatives similar to Zendesk?

The alternatives suggested are similar to Zendesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Zendesk alternatives to see if there are any Zendesk competitors that you should also consider in your software research.


What are the top 5 alternatives to Zendesk?


Top 20 alternatives

Freshdesk

# 1 Alternative

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: USD 18.00/month
Pricing plans
Value for Money 4.4 0.3 View Pricing Plans

Intercom

The #1-rated Business Messenger for customer relationships.

Overview

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based experiences across the customer journey through one unified platform for sales, marketing and support teams. Read more about Intercom
Business size
S M L

Starting from: USD 38.00/month
  • Free Version
  • Free Trial
Value for Money 4.0 0.1

LiveChat

Premium Customer Service Software for Live Chat & Help Desk

Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Business size
S M L

Starting from: USD 16.00/month
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.0 0.1

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: USD 20.00/month
Value for Money 4.2 0.1

Gorgias

Help desk and customer service solution

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: USD 60.00/month
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: USD 14.00/month
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Tidio

Communicator for businesses. live chat, messenger and email

Overview

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio
Business size
S M L

Starting from: USD 15.00/year
Pricing plans
Value for Money 4.7 0.6 View Pricing Plans

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: USD 19.00/month
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.1

UserVoice

Build better products with intelligent product feedback

Overview

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 3.8 0.3

ClickUp

Project management, task tracking, & professional goal tools

Overview

ClickUp is a fundamentally new way to work - bringing separate apps like tasks, docs, spreadsheets, goal tracking, resources, and even an inbox, together in one place. It's the convergence of the best productivity and collaboration apps. Finally, there's one app to replace them all. Read more about ClickUp
Business size
S M L

Starting from: USD 5.00/month
  • Free Version
  • Free Trial
Value for Money 4.7 0.6

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: USD 15.00/month
Pricing plans
Value for Money 4.7 0.6 View Pricing Plans

Zingtree

Build interactive decision trees that guide your teams.

Overview

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. Read more about Zingtree
Business size
S M L

Starting from: USD 25.00/month
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

HubSpot CRM

Everything you need to sell in one integrated suite

Overview

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data Read more about HubSpot CRM
Business size
S M L

Starting from: USD 50.00/month
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

Halp

Ticketing, powered by your Slack conversations

Overview

Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Read more about Halp
Business size
S M L

Starting from: USD 15.00/month
  • Free Version
  • Free Trial
Value for Money 5 0.9

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: USD 89.00/month
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

OpenPhone

Business phone system and telephony software

Overview

OpenPhone is a business phone system that helps small to large businesses set up secondary phone numbers to manage internal and external global calls or messages. It enables staff members to choose and manage multiple phone numbers based on locations, teams, and use cases. Read more about OpenPhone
Business size
S M L

Starting from: USD 10.00/month
  • Free Version
  • Free Trial
Value for Money 4.8 0.7

SupportBee

Customer support help desk software

Overview

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. Read more about SupportBee
Business size
S M L

Starting from: USD 13.00/month
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Front

One place to take care of all your customers

Overview

Front is the leading customer communication hub that allows companies to offer tailor-made service at scale, across all channels. Get started with Front, today. Read more about Front
Business size
S M L

Starting from: USD 19.00/year
Pricing plans
Value for Money 4.2 0.1 View Pricing Plans
Quick view of Zendesk
Business size
S M L

Pricing starting from:

USD 19.00/month

Value for Money
4.1
Visit Website Pricing plans