---
description: Learn more about Freshservice. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice](/software/91351/freshservice) > [Freshservice Alternatives](https://www.getapp.com.au/alternatives/91351/freshservice)

# Alternatives to Freshservice

Canonical: https://www.getapp.com.au/alternatives/91351/freshservice

> Explore the top alternatives to Freshservice. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **NinjaOne** — 4.7/5 (283 reviews) — Unified endpoint management \& IT automation platform
   - [View profile](https://www.getapp.com.au/software/108129/ninjarmm)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/108129/freshservice/vs/ninjarmm)
2. **Atera** — 4.5/5 (446 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.com.au/software/102017/atera)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/102017/freshservice/vs/atera)
3. **Zendesk Suite** — 4.4/5 (4076 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/9448/91351/zendesk/vs/freshservice)
4. **Freshdesk** — 4.5/5 (3411 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/10317/91351/freshdesk/vs/freshservice)
5. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.com.au/software/132287/milvus)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/132287/freshservice/vs/milvus)
6. **LiveAgent** — 4.7/5 (1755 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91301/91351/liveagent/vs/freshservice)
7. **JIRA Service Management** — 4.5/5 (764 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/91811/freshservice/vs/jira-service-management)
8. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/10036/zoho-desk)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/10036/91351/zoho-desk/vs/freshservice)
9. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
   - [View profile](https://www.getapp.com.au/software/132559/supremo-remote-desktop)
   - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/132559/freshservice/vs/supremo-remote-desktop)
10. **SysAid** — 4.5/5 (512 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.com.au/software/90863/sysaid)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/90863/91351/sysaid/vs/freshservice)
11. **LiveChat** — 4.6/5 (1717 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.com.au/software/8385/livechat)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/8385/91351/livechat/vs/freshservice)
12. **ServiceNow** — 4.5/5 (344 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.com.au/software/9156/servicenow)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/9156/91351/servicenow/vs/freshservice)
13. **ManageEngine ServiceDesk Plus** — 4.4/5 (229 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/20521/91351/manageengine-service-desk-plus/vs/freshservice)
14. **TeamDynamix** — 4.4/5 (150 reviews) — IT service management platform
    - [View profile](https://www.getapp.com.au/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/2059330/freshservice/vs/teamdynamix-itsm-ppm)
15. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.com.au/software/105081/tidio-chat)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/105081/freshservice/vs/tidio-chat)
16. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/1336/91351/solarwinds-service-desk/vs/freshservice)
17. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.com.au/software/120371/boss-solutions-suite)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/120371/freshservice/vs/boss-solutions-suite)
18. **Intercom** — 4.5/5 (1132 reviews) — AI-powered customer service with helpdesk
    - [View profile](https://www.getapp.com.au/software/91379/intercom)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/91379/freshservice/vs/intercom)
19. **Salesforce Service Cloud** — 4.5/5 (823 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/91754/freshservice/vs/salesforce-1-service-cloud)
20. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
    - [View profile](https://www.getapp.com.au/software/116767/helpdesk)
    - [Compare vs Freshservice](https://www.getapp.com.au/compare/91351/116767/freshservice/vs/helpdesk)

## Related Categories

- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software)
- [IT Management Software](https://www.getapp.com.au/directory/771/it-management/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/91351/freshservice)
- [View Product Profile](https://www.getapp.com.au/software/91351/freshservice)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/91351/freshservice> |
| de-AT | <https://www.getapp.at/alternatives/91351/freshservice> |
| en | <https://www.getapp.com/it-management-software/a/freshservice/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/91351/freshservice> |
| en-AU | <https://www.getapp.com.au/alternatives/91351/freshservice> |
| en-CA | <https://www.getapp.ca/alternatives/91351/freshservice> |
| en-GB | <https://www.getapp.co.uk/alternatives/91351/freshservice> |
| en-IE | <https://www.getapp.ie/alternatives/91351/freshservice> |
| en-NZ | <https://www.getapp.co.nz/alternatives/91351/freshservice> |
| en-SG | <https://www.getapp.sg/alternatives/91351/freshservice> |
| en-ZA | <https://www.getapp.za.com/alternatives/91351/freshservice> |
| es | <https://www.getapp.es/alternatives/91351/freshservice> |
| es-CL | <https://www.getapp.cl/alternatives/91351/freshservice> |
| es-CO | <https://www.getapp.com.co/alternatives/91351/freshservice> |
| es-MX | <https://www.getapp.com.mx/alternatives/91351/freshservice> |
| fr | <https://www.getapp.fr/alternatives/91351/freshservice> |
| fr-BE | <https://fr.getapp.be/alternatives/91351/freshservice> |
| fr-CA | <https://fr.getapp.ca/alternatives/91351/freshservice> |
| nl | <https://www.getapp.nl/alternatives/91351/freshservice> |
| nl-BE | <https://www.getapp.be/alternatives/91351/freshservice> |
| pt | <https://www.getapp.com.br/alternatives/91351/freshservice> |
| pt-PT | <https://www.getapp.pt/alternatives/91351/freshservice> |

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