LiveHelpNow

Help desk and live chat solution for customer service
(68 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

USD 21.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Access Control Access Control
Alerts / Escalation Alerts / Escalation
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Behavior Tracking Behavior Tracking
CRM Integration CRM Integration
Call Recording Call Recording
Callback Scheduling Callback Scheduling
Categorization Categorization
Chat Chat
Chat Transcript Chat Transcript
Client Portal Client Portal
Contact History Contact History
Conversion Tracking Conversion Tracking
Custom Forms Custom Forms
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer Service Analytics Customer Service Analytics
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Email Templates Email Templates
Employee Management Employee Management
Employee Onboarding Employee Onboarding
Employee Profile Employee Profile
Engagement Analytics Engagement Analytics
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
File Transfer File Transfer
Filtered Views Filtered Views
Follow-up Scheduling Follow-up Scheduling
HIPAA Compliance HIPAA Compliance
Help Desk Integration Help Desk Integration
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Lead Capture Lead Capture
Lead Distribution Lead Distribution
Lead Generation Lead Generation
Mobile Integration Mobile Integration
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Marketing Multi-Channel Marketing
Multi-Language Multi-Language
PCI DSS Compliance PCI DSS Compliance
Performance Reports Performance Reports
Permission Management Permission Management
Productivity Reporting Productivity Reporting
Project Time Tracking Project Time Tracking
Promotions Management Promotions Management
Ratings & Reviews Ratings & Reviews
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Receiving Receiving
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Role-Based Permissions Role-Based Permissions
SMS Integration SMS Integration
Search Functionality Search Functionality
Social Media Metrics Social Media Metrics
Social Network Marketing Social Network Marketing
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Training Management Training Management
Visitor Tracking Visitor Tracking
Voice Mail Voice Mail

Integrations

Integrations

Agile CRM Agile CRM
Capsule Capsule
GetResponse GetResponse
HubSpot CRM HubSpot CRM
HubSpot Marketing HubSpot Marketing
Mailchimp Mailchimp
PipelineDeals PipelineDeals
Twitter Twitter
Wordpress Wordpress