---
description: Learn more about Total Contacts & HelpDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Total Contacts & HelpDesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Total Contacts & HelpDesk](/software/2061540/total-support-helpdesk-crm) > [Total Contacts & HelpDesk Alternatives](https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm)

# Alternatives to Total Contacts & HelpDesk

Canonical: https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm

> Explore the top alternatives to Total Contacts & HelpDesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/9448/2061540/zendesk/vs/total-support-helpdesk-crm)
2. **Freshservice** — 4.5/5 (720 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.com.au/software/91351/freshservice)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/91351/2061540/freshservice/vs/total-support-helpdesk-crm)
3. **Freshdesk** — 4.5/5 (3434 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/10317/2061540/freshdesk/vs/total-support-helpdesk-crm)
4. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/91811/2061540/jira-service-management/vs/total-support-helpdesk-crm)
5. **LiveChat** — 4.6/5 (1723 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.com.au/software/8385/livechat)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/8385/2061540/livechat/vs/total-support-helpdesk-crm)
6. **Zoho Assist** — 4.7/5 (1414 reviews) — Cloud-based remote support solution
   - [View profile](https://www.getapp.com.au/software/9913/zoho-assist)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/9913/2061540/zoho-assist/vs/total-support-helpdesk-crm)
7. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
   - [View profile](https://www.getapp.com.au/software/8670/teamsupport)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/8670/2061540/teamsupport/vs/total-support-helpdesk-crm)
8. **Spiceworks Cloud Help Desk** — 4.4/5 (584 reviews) — Server and website monitoring software
   - [View profile](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/91171/2061540/spiceworks-it-help-desk/vs/total-support-helpdesk-crm)
9. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
   - [View profile](https://www.getapp.com.au/software/102177/front)
   - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/102177/2061540/front/vs/total-support-helpdesk-crm)
10. **ServiceTonic** — 4.7/5 (7 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.com.au/software/2072659/servicetonic)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/2061540/2072659/total-support-helpdesk-crm/vs/servicetonic)
11. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.com.au/software/102025/otrs)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/102025/2061540/otrs/vs/total-support-helpdesk-crm)
12. **Notion** — 4.7/5 (2740 reviews) — Project and task management tool
    - [View profile](https://www.getapp.com.au/software/132111/notion)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/132111/2061540/notion/vs/total-support-helpdesk-crm)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.com.au/software/120371/boss-solutions-suite)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/120371/2061540/boss-solutions-suite/vs/total-support-helpdesk-crm)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/1336/2061540/solarwinds-service-desk/vs/total-support-helpdesk-crm)
15. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.com.au/software/105081/tidio-chat)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/105081/2061540/tidio-chat/vs/total-support-helpdesk-crm)
16. **Lansweeper** — 4.5/5 (75 reviews) — Know Your IT
    - [View profile](https://www.getapp.com.au/software/2053728/lansweeper)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/2053728/2061540/lansweeper/vs/total-support-helpdesk-crm)
17. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.com.au/software/9156/servicenow)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/9156/2061540/servicenow/vs/total-support-helpdesk-crm)
18. **LiveAgent** — 4.7/5 (1783 reviews) — Multichannel Help Desk Solution with Powerful AI Features
    - [View profile](https://www.getapp.com.au/software/91301/liveagent)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/91301/2061540/liveagent/vs/total-support-helpdesk-crm)
19. **EngageBay CRM** — 4.7/5 (908 reviews) — Integrated sales \& marketing software for growing teams
    - [View profile](https://www.getapp.com.au/software/113999/engagebay-marketing)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/113999/2061540/engagebay-marketing/vs/total-support-helpdesk-crm)
20. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud)
    - [Compare vs Total Contacts & HelpDesk](https://www.getapp.com.au/compare/91754/2061540/salesforce-1-service-cloud/vs/total-support-helpdesk-crm)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm)
- [View Product Profile](https://www.getapp.com.au/software/2061540/total-support-helpdesk-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/total-support-helpdesk-crm/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2061540/total-support-helpdesk-crm> |
| en-AU | <https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm> |
| en-CA | <https://www.getapp.ca/alternatives/2061540/total-support-helpdesk-crm> |
| en-GB | <https://www.getapp.co.uk/alternatives/2061540/total-support-helpdesk-crm> |
| en-IE | <https://www.getapp.ie/alternatives/2061540/total-support-helpdesk-crm> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2061540/total-support-helpdesk-crm> |
| en-SG | <https://www.getapp.sg/alternatives/2061540/total-support-helpdesk-crm> |
| en-ZA | <https://www.getapp.za.com/alternatives/2061540/total-support-helpdesk-crm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Total Contacts & HelpDesk","description":"Whether you would like a cheaper alternative to Total Contacts & HelpDesk or a similar software with more features, we can help you. Get a quick overview of the top sellers with the most comprehensive information.","url":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm","about":{"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#software"},"breadcrumb":{"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#webpage","mainEntity":{"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#software"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Total Contacts & HelpDesk","url":"https://www.getapp.com.au/software/2061540/total-support-helpdesk-crm","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2061540/total-support-helpdesk-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":24,"ratingValue":4.3},"offers":{"price":"480","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Total Contacts & HelpDesk","position":3,"item":"/software/2061540/total-support-helpdesk-crm","@type":"ListItem"},{"name":"Total Contacts & HelpDesk Alternatives","position":4,"item":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm","@type":"ListItem"}],"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Total Contacts &amp; HelpDesk Alternatives &amp; Competitors | GetApp Australia 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.com.au/software/9448/zendesk","@type":"ListItem"},{"name":"Freshservice","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.com.au/software/91351/freshservice","@type":"ListItem"},{"name":"Freshdesk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"ListItem"},{"name":"JIRA Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.com.au/software/91811/jira-service-management","@type":"ListItem"},{"name":"LiveChat","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.com.au/software/8385/livechat","@type":"ListItem"},{"name":"Zoho Assist","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.getapp.com.au/software/9913/zoho-assist","@type":"ListItem"},{"name":"TeamSupport","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.getapp.com.au/software/8670/teamsupport","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8aaae139-0b2a-4c4a-ac09-ca3af9dc5a7d.png","url":"https://www.getapp.com.au/software/91171/spiceworks-it-help-desk","@type":"ListItem"},{"name":"Front","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.getapp.com.au/software/102177/front","@type":"ListItem"},{"name":"ServiceTonic","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e7a4725-eda6-4e41-a27e-368c11425e63.png","url":"https://www.getapp.com.au/software/2072659/servicetonic","@type":"ListItem"},{"name":"OTRS","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.getapp.com.au/software/102025/otrs","@type":"ListItem"},{"name":"Notion","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.getapp.com.au/software/132111/notion","@type":"ListItem"},{"name":"BOSSDesk","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.getapp.com.au/software/120371/boss-solutions-suite","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.getapp.com.au/software/1336/solarwinds-service-desk","@type":"ListItem"},{"name":"Tidio","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.com.au/software/105081/tidio-chat","@type":"ListItem"},{"name":"Lansweeper","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e852a8b-8aa3-47c5-9b8d-5ae26550bc53.png","url":"https://www.getapp.com.au/software/2053728/lansweeper","@type":"ListItem"},{"name":"ServiceNow","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.getapp.com.au/software/9156/servicenow","@type":"ListItem"},{"name":"LiveAgent","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.getapp.com.au/software/113999/engagebay-marketing","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud","@type":"ListItem"}],"@id":"https://www.getapp.com.au/alternatives/2061540/total-support-helpdesk-crm#itemlist","numberOfItems":20}
</script>