---
description: Learn more about Microsoft 365 Help Desk Ticketing System. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 Help Desk Ticketing System Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Microsoft 365 Help Desk Ticketing System](/software/2059781/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.getapp.com.au/alternatives/2059781/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.com.au/alternatives/2059781/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/9448/2059781/zendesk/vs/microsoft-365-help-desk-ticketing-system)
2. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — Cloud-based IT management platform for MSPs
   - [View profile](https://www.getapp.com.au/software/102017/atera)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/102017/2059781/atera/vs/microsoft-365-help-desk-ticketing-system)
3. **Freshservice** — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.com.au/software/91351/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/91351/2059781/freshservice/vs/microsoft-365-help-desk-ticketing-system)
4. **Freshdesk** — 4.5/5 (3487 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/10317/2059781/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
5. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.com.au/software/10036/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/10036/2059781/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
6. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/91301/2059781/liveagent/vs/microsoft-365-help-desk-ticketing-system)
7. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.com.au/software/132287/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/132287/2059781/milvus/vs/microsoft-365-help-desk-ticketing-system)
8. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — Secure remote access software
   - [View profile](https://www.getapp.com.au/software/113939/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/113939/2059781/bomgar/vs/microsoft-365-help-desk-ticketing-system)
9. **ServiceNow** — 4.5/5 (361 reviews) — ITSM for automation \& management of IT enterprise services
   - [View profile](https://www.getapp.com.au/software/9156/servicenow)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/9156/2059781/servicenow/vs/microsoft-365-help-desk-ticketing-system)
10. **LiveChat** — 4.6/5 (1728 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.com.au/software/8385/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/8385/2059781/livechat/vs/microsoft-365-help-desk-ticketing-system)
11. **Harmony** — 4.9/5 (33 reviews) — AI-powered enterprise service management platform
    - [View profile](https://www.getapp.com.au/software/2084708/harmony-1)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/2059781/2084708/microsoft-365-help-desk-ticketing-system/vs/harmony-1)
12. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
    - [View profile](https://www.getapp.com.au/software/132559/supremo-remote-desktop)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/132559/2059781/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
13. **SysAid** — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
    - [View profile](https://www.getapp.com.au/software/90863/sysaid)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/90863/2059781/sysaid/vs/microsoft-365-help-desk-ticketing-system)
14. **ISL Light** — 4.7/5 (779 reviews) — Remote support software \& unattended remote access
    - [View profile](https://www.getapp.com.au/software/114883/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/114883/2059781/isl-light/vs/microsoft-365-help-desk-ticketing-system)
15. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/91811/2059781/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)
16. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.com.au/software/2066040/help-desk-software)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/2059781/2066040/microsoft-365-help-desk-ticketing-system/vs/help-desk-software)
17. **TeamDynamix** — 4.4/5 (170 reviews) — IT service management platform
    - [View profile](https://www.getapp.com.au/software/2059330/teamdynamix)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/2059330/2059781/teamdynamix/vs/microsoft-365-help-desk-ticketing-system)
18. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
    - [View profile](https://www.getapp.com.au/software/116767/helpdesk)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/116767/2059781/helpdesk/vs/microsoft-365-help-desk-ticketing-system)
19. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.com.au/software/120371/boss-solutions)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/120371/2059781/boss-solutions/vs/microsoft-365-help-desk-ticketing-system)
20. **osTicket** — 4.3/5 (76 reviews) — Open-source customer support ticket system
    - [View profile](https://www.getapp.com.au/software/10260/osticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.getapp.com.au/compare/10260/2059781/osticket/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/2059781/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/microsoft-365-help-desk-ticketing-system/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.getapp.com.au/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.getapp.ca/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.getapp.co.uk/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.getapp.ie/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.getapp.sg/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.getapp.za.com/alternatives/2059781/microsoft-365-help-desk-ticketing-system> |

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