---
description: Learn more about Amazon Connect. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Amazon Connect Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Amazon Connect](/software/2057092/amazon-connect) > [Amazon Connect Alternatives](https://www.getapp.com.au/alternatives/2057092/amazon-connect)

# Alternatives to Amazon Connect

Canonical: https://www.getapp.com.au/alternatives/2057092/amazon-connect

> Explore the top alternatives to Amazon Connect. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JustCall** — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
   - [View profile](https://www.getapp.com.au/software/2047760/justcall)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/2047760/2057092/justcall/vs/amazon-connect)
2. **Aircall** — 4.2/5 (459 reviews) — AI powered customer communications platform
   - [View profile](https://www.getapp.com.au/software/100333/aircall)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/100333/2057092/aircall/vs/amazon-connect)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/9448/2057092/zendesk/vs/amazon-connect)
4. **Ringover** — 4.7/5 (871 reviews) — 100% cloud phone for startups and SMEs
   - [View profile](https://www.getapp.com.au/software/117547/ringover)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/117547/2057092/ringover/vs/amazon-connect)
5. **Convoso** — 4.5/5 (387 reviews) — AI virtual agent for call center automation
   - [View profile](https://www.getapp.com.au/software/8280/cloud-predictive-dialer)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/8280/2057092/cloud-predictive-dialer/vs/amazon-connect)
6. **DialedIn CCaaS** — 4.8/5 (324 reviews) — Cloud-based contact center solution to streamline operations
   - [View profile](https://www.getapp.com.au/software/104279/chasedata)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/104279/2057092/chasedata/vs/amazon-connect)
7. **Readymode** — 4.6/5 (142 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
   - [View profile](https://www.getapp.com.au/software/107701/xencall)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/107701/2057092/xencall/vs/amazon-connect)
8. **LiveAgent** — 4.7/5 (1781 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/91301/2057092/liveagent/vs/amazon-connect)
9. **CallHippo** — 4.4/5 (680 reviews) — Cloud-based phone system for sales, support \& growing teams
   - [View profile](https://www.getapp.com.au/software/107461/callhippo)
   - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/107461/2057092/callhippo/vs/amazon-connect)
10. **Nextiva** — 4.6/5 (916 reviews) — AI-enabled solution to streamline business communication
    - [View profile](https://www.getapp.com.au/software/91289/nextiva)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/91289/2057092/nextiva/vs/amazon-connect)
11. **uContact** — 4.5/5 (81 reviews) — Beautiful Contact Center Solution - Omnichannel - All in One
    - [View profile](https://www.getapp.com.au/software/105903/ucontact)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/105903/2057092/ucontact/vs/amazon-connect)
12. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Mobile optimised cloud call centre with multichannel routing
    - [View profile](https://www.getapp.com.au/software/104597/genesys-cloud)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/104597/2057092/genesys-cloud/vs/amazon-connect)
13. **Five9** — 4.2/5 (481 reviews) — Cloud contact and call center software
    - [View profile](https://www.getapp.com.au/software/91276/five9)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/91276/2057092/five9/vs/amazon-connect)
14. **3CX** — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
    - [View profile](https://www.getapp.com.au/software/103409/3cx)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/103409/2057092/3cx/vs/amazon-connect)
15. **Squaretalk** — 4.9/5 (102 reviews) — All-in-one contact center platform for sales automation
    - [View profile](https://www.getapp.com.au/software/106691/squaretalk-matrix)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/106691/2057092/squaretalk-matrix/vs/amazon-connect)
16. **XCALLY** — 4.8/5 (130 reviews) — Omnichannel contact center management
    - [View profile](https://www.getapp.com.au/software/112271/xcally)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/112271/2057092/xcally/vs/amazon-connect)
17. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.com.au/software/8391/incontact-call-center-software)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/8391/2057092/incontact-call-center-software/vs/amazon-connect)
18. **RingCX** — 4.2/5 (255 reviews) — AI-powered contact center
    - [View profile](https://www.getapp.com.au/software/105435/ringcentral-contact-centre)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/105435/2057092/ringcentral-contact-centre/vs/amazon-connect)
19. **HoduCC** — 4.6/5 (95 reviews) — HoduCC Contact center software for sales and support teams
    - [View profile](https://www.getapp.com.au/software/456711/hoducc)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/456711/2057092/hoducc/vs/amazon-connect)
20. **Kixie PowerCall** — 4.6/5 (294 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
    - [View profile](https://www.getapp.com.au/software/104961/kixie)
    - [Compare vs Amazon Connect](https://www.getapp.com.au/compare/104961/2057092/kixie/vs/amazon-connect)

## Related Categories

- [IVR Software](https://www.getapp.com.au/directory/289/ivr/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/2057092/amazon-connect)
- [View Product Profile](https://www.getapp.com.au/software/2057092/amazon-connect)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2057092/amazon-connect> |
| de-AT | <https://www.getapp.at/alternatives/2057092/amazon-connect> |
| en | <https://www.getapp.com/it-communications-software/a/amazon-connect/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057092/amazon-connect> |
| en-AU | <https://www.getapp.com.au/alternatives/2057092/amazon-connect> |
| en-CA | <https://www.getapp.ca/alternatives/2057092/amazon-connect> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057092/amazon-connect> |
| en-IE | <https://www.getapp.ie/alternatives/2057092/amazon-connect> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057092/amazon-connect> |
| en-SG | <https://www.getapp.sg/alternatives/2057092/amazon-connect> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057092/amazon-connect> |
| fr | <https://www.getapp.fr/alternatives/2057092/amazon-connect> |
| fr-BE | <https://fr.getapp.be/alternatives/2057092/amazon-connect> |
| fr-CA | <https://fr.getapp.ca/alternatives/2057092/amazon-connect> |

-----

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