---
description: Learn more about BMC Helix ITSM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BMC Helix ITSM Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM](/software/2048245/bmc-helix-itsm) > [BMC Helix ITSM Alternatives](https://www.getapp.com.au/alternatives/2048245/bmc-helix-itsm)

# Alternatives to BMC Helix ITSM

Canonical: https://www.getapp.com.au/alternatives/2048245/bmc-helix-itsm

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (720 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.com.au/software/91351/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/91351/2048245/freshservice/vs/bmc-helix-itsm)
2. **Proactivanet** — 4.8/5 (52 reviews) — IT asset management (ITAM) software
   - [View profile](https://www.getapp.com.au/software/2063855/proactivanet)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2063855/bmc-helix-itsm/vs/proactivanet)
3. **ManageEngine Endpoint Central** — 4.6/5 (1657 reviews) — Desktop, mobile device \& patch management software
   - [View profile](https://www.getapp.com.au/software/103857/manageengine-desktop-central)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/103857/2048245/manageengine-desktop-central/vs/bmc-helix-itsm)
4. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
   - [View profile](https://www.getapp.com.au/software/9156/servicenow)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/9156/2048245/servicenow/vs/bmc-helix-itsm)
5. **SysAid** — 4.5/5 (519 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/90863/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/90863/2048245/sysaid/vs/bmc-helix-itsm)
6. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/91811/2048245/jira-service-management/vs/bmc-helix-itsm)
7. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Cloud IT Help Desk Software
   - [View profile](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/20521/2048245/manageengine-service-desk-plus/vs/bmc-helix-itsm)
8. **Atera** — 4.5/5 (448 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.com.au/software/102017/atera)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/102017/2048245/atera/vs/bmc-helix-itsm)
9. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
   - [View profile](https://www.getapp.com.au/software/2066040/desk-manager)
   - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2066040/bmc-helix-itsm/vs/desk-manager)
10. **HaloITSM** — 4.7/5 (44 reviews) — ITSM solution for managing incidents \& assets
    - [View profile](https://www.getapp.com.au/software/130803/haloitsm)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/130803/2048245/haloitsm/vs/bmc-helix-itsm)
11. **TOPdesk** — 4.4/5 (111 reviews) — The service management platform that makes service happen
    - [View profile](https://www.getapp.com.au/software/111785/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/111785/2048245/topdesk/vs/bmc-helix-itsm)
12. **ky2help** — 4.3/5 (21 reviews) — IT service management software
    - [View profile](https://www.getapp.com.au/software/2062776/ky2help)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2062776/bmc-helix-itsm/vs/ky2help)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.com.au/software/120371/boss-solutions-suite)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/120371/2048245/boss-solutions-suite/vs/bmc-helix-itsm)
14. **Pulseway** — 4.7/5 (310 reviews) — Remote monitoring and management platform for IT
    - [View profile](https://www.getapp.com.au/software/101507/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/101507/2048245/pulseway/vs/bmc-helix-itsm)
15. **Zoho Assist** — 4.7/5 (1414 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.com.au/software/9913/zoho-assist)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/9913/2048245/zoho-assist/vs/bmc-helix-itsm)
16. **ServiceTonic** — 4.7/5 (7 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.com.au/software/2072659/servicetonic)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2072659/bmc-helix-itsm/vs/servicetonic)
17. **Freshdesk** — 4.5/5 (3434 reviews) — Online helpdesk system and customer service software
    - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/10317/2048245/freshdesk/vs/bmc-helix-itsm)
18. **IT Care Center** — 4.6/5 (9 reviews) — IT service management solution
    - [View profile](https://www.getapp.com.au/software/2080100/it-care-center)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2080100/bmc-helix-itsm/vs/it-care-center)
19. **ALVAO Service Desk** — 4.6/5 (29 reviews) — AI-powered ITSM solution designed for Microsoft 365
    - [View profile](https://www.getapp.com.au/software/2067614/alvao-service-desk)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2067614/bmc-helix-itsm/vs/alvao-service-desk)
20. **iTOP** — 4.1/5 (12 reviews) — Cloud based visitor management solution
    - [View profile](https://www.getapp.com.au/software/2079321/itop)
    - [Compare vs BMC Helix ITSM](https://www.getapp.com.au/compare/2048245/2079321/bmc-helix-itsm/vs/itop)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/2048245/bmc-helix-itsm)
- [View Product Profile](https://www.getapp.com.au/software/2048245/bmc-helix-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2048245/bmc-helix-itsm> |
| de-AT | <https://www.getapp.at/alternatives/2048245/bmc-helix-itsm> |
| en | <https://www.getapp.com/all-software/a/remedy-it-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2048245/bmc-helix-itsm> |
| en-AU | <https://www.getapp.com.au/alternatives/2048245/bmc-helix-itsm> |
| en-CA | <https://www.getapp.ca/alternatives/2048245/bmc-helix-itsm> |
| en-GB | <https://www.getapp.co.uk/alternatives/2048245/bmc-helix-itsm> |
| en-IE | <https://www.getapp.ie/alternatives/2048245/bmc-helix-itsm> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2048245/bmc-helix-itsm> |
| en-SG | <https://www.getapp.sg/alternatives/2048245/bmc-helix-itsm> |
| en-ZA | <https://www.getapp.za.com/alternatives/2048245/bmc-helix-itsm> |
| es | <https://www.getapp.es/alternatives/2048245/bmc-helix-itsm> |
| es-CL | <https://www.getapp.cl/alternatives/2048245/bmc-helix-itsm> |
| es-CO | <https://www.getapp.com.co/alternatives/2048245/bmc-helix-itsm> |
| es-MX | <https://www.getapp.com.mx/alternatives/2048245/bmc-helix-itsm> |
| fr | <https://www.getapp.fr/alternatives/2048245/bmc-helix-itsm> |
| fr-BE | <https://fr.getapp.be/alternatives/2048245/bmc-helix-itsm> |
| fr-CA | <https://fr.getapp.ca/alternatives/2048245/bmc-helix-itsm> |

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