---
description: Learn more about Customer Complaint Management Software. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Customer Complaint Management Software Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Customer Complaint Management Software](/software/2038927/complaint-management-software) > [Customer Complaint Management Software Alternatives](https://www.getapp.com.au/alternatives/2038927/complaint-management-software)

# Alternatives to Customer Complaint Management Software

Canonical: https://www.getapp.com.au/alternatives/2038927/complaint-management-software

> Explore the top alternatives to Customer Complaint Management Software. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/10036/zoho-desk)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/10036/2038927/zoho-desk/vs/complaint-management-software)
2. **ComplianceQuest** — 4.6/5 (110 reviews) — Cloud-based quality management tool for manufacturing firms.
   - [View profile](https://www.getapp.com.au/software/107333/compliancequest)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/107333/2038927/compliancequest/vs/complaint-management-software)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/9448/2038927/zendesk/vs/complaint-management-software)
4. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/10317/2038927/freshdesk/vs/complaint-management-software)
5. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.com.au/software/116767/helpdesk)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/116767/2038927/helpdesk/vs/complaint-management-software)
6. **MasterControl Quality Excellence** — 4.5/5 (526 reviews) — Cloud-based quality management system for life sciences.
   - [View profile](https://www.getapp.com.au/software/104305/mastercontrol)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/104305/2038927/mastercontrol/vs/complaint-management-software)
7. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/91301/2038927/liveagent/vs/complaint-management-software)
8. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.com.au/software/105081/tidio-chat)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/105081/2038927/tidio-chat/vs/complaint-management-software)
9. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
   - [View profile](https://www.getapp.com.au/software/106673/gladly)
   - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/106673/2038927/gladly/vs/complaint-management-software)
10. **Gorgias** — 4.6/5 (133 reviews) — The Conversational AI platform for Ecommerce
    - [View profile](https://www.getapp.com.au/software/124359/gorgias)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/124359/2038927/gorgias/vs/complaint-management-software)
11. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/91811/2038927/jira-service-management/vs/complaint-management-software)
12. **QT9 QMS** — 4.8/5 (117 reviews) — Fully Validated QMS for Compliance and Quality Automation
    - [View profile](https://www.getapp.com.au/software/105047/qt9-quality-management)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/105047/2038927/qt9-quality-management/vs/complaint-management-software)
13. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.com.au/software/105673/supportbench)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/105673/2038927/supportbench/vs/complaint-management-software)
14. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.com.au/software/101433/issuetrak)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/101433/2038927/issuetrak/vs/complaint-management-software)
15. **Cority** — 4.4/5 (106 reviews) — Cloud-based EHS management software
    - [View profile](https://www.getapp.com.au/software/102793/medgate-ehs-software)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/102793/2038927/medgate-ehs-software/vs/complaint-management-software)
16. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
    - [View profile](https://www.getapp.com.au/software/20502/hiver)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/20502/2038927/hiver/vs/complaint-management-software)
17. **StepChange** — 4.6/5 (13 reviews) — Enabling enterprises to accelerate their journey to NetZero
    - [View profile](https://www.getapp.com.au/software/2077551/stepchange)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/2038927/2077551/complaint-management-software/vs/stepchange)
18. **gocrew** — 5.0/5 (2 reviews) — Task Management | Digital Checklists | Complaint Management
    - [View profile](https://www.getapp.com.au/software/2065508/gocrew)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/2038927/2065508/complaint-management-software/vs/gocrew)
19. **Daruma** — 4.6/5 (137 reviews) — Software to automate quality management processes.
    - [View profile](https://www.getapp.com.au/software/2054420/daruma)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/2038927/2054420/complaint-management-software/vs/daruma)
20. **Qualityze Suite** — 4.9/5 (65 reviews) — Intelligent Quality, Powered by AI
    - [View profile](https://www.getapp.com.au/software/106061/qualityze-suite)
    - [Compare vs Customer Complaint Management Software](https://www.getapp.com.au/compare/106061/2038927/qualityze-suite/vs/complaint-management-software)

## Related Categories

- [Complaint Management Software](https://www.getapp.com.au/directory/841/complaint-management/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/2038927/complaint-management-software)
- [View Product Profile](https://www.getapp.com.au/software/2038927/complaint-management-software)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2038927/complaint-management-software> |
| de-AT | <https://www.getapp.at/alternatives/2038927/complaint-management-software> |
| en | <https://www.getapp.com/customer-service-support-software/a/complaint-management-software/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2038927/complaint-management-software> |
| en-AU | <https://www.getapp.com.au/alternatives/2038927/complaint-management-software> |
| en-CA | <https://www.getapp.ca/alternatives/2038927/complaint-management-software> |
| en-GB | <https://www.getapp.co.uk/alternatives/2038927/complaint-management-software> |
| en-IE | <https://www.getapp.ie/alternatives/2038927/complaint-management-software> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2038927/complaint-management-software> |
| en-SG | <https://www.getapp.sg/alternatives/2038927/complaint-management-software> |
| en-ZA | <https://www.getapp.za.com/alternatives/2038927/complaint-management-software> |
| fr | <https://www.getapp.fr/alternatives/2038927/complaint-management-software> |
| fr-BE | <https://fr.getapp.be/alternatives/2038927/complaint-management-software> |
| fr-CA | <https://fr.getapp.ca/alternatives/2038927/complaint-management-software> |
| nl | <https://www.getapp.nl/alternatives/2038927/complaint-management-software> |
| nl-BE | <https://www.getapp.be/alternatives/2038927/complaint-management-software> |

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