---
description: Learn more about Kapture CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kapture CX Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Kapture CX](/software/119083/kapture-crm) > [Kapture CX Alternatives](https://www.getapp.com.au/alternatives/119083/kapture-crm)

# Alternatives to Kapture CX

Canonical: https://www.getapp.com.au/alternatives/119083/kapture-crm

> Explore the top alternatives to Kapture CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/10036/zoho-desk)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/10036/119083/zoho-desk/vs/kapture-crm)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/9448/119083/zendesk/vs/kapture-crm)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/10317/119083/freshdesk/vs/kapture-crm)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/91301/119083/liveagent/vs/kapture-crm)
5. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.com.au/software/105081/tidio-chat)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/105081/119083/tidio-chat/vs/kapture-crm)
6. **Intercom** — 4.5/5 (1131 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.com.au/software/91379/intercom)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/91379/119083/intercom/vs/kapture-crm)
7. **Wati** — 4.6/5 (202 reviews) — Conversational AI Platform
   - [View profile](https://www.getapp.com.au/software/2068239/wati)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/119083/2068239/kapture-crm/vs/wati)
8. **Yonyx** — 4.7/5 (256 reviews) — Decision tree driven Interactive guides for customer service
   - [View profile](https://www.getapp.com.au/software/91207/agi-self-service)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/91207/119083/agi-self-service/vs/kapture-crm)
9. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
   - [View profile](https://www.getapp.com.au/software/102177/front)
   - [Compare vs Kapture CX](https://www.getapp.com.au/compare/102177/119083/front/vs/kapture-crm)
10. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.com.au/software/105673/supportbench)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/105673/119083/supportbench/vs/kapture-crm)
11. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
    - [View profile](https://www.getapp.com.au/software/106673/gladly)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/106673/119083/gladly/vs/kapture-crm)
12. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.com.au/software/8670/teamsupport)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/8670/119083/teamsupport/vs/kapture-crm)
13. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.com.au/software/90462/help-scout)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/90462/119083/help-scout/vs/kapture-crm)
14. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.com.au/software/90602/bitrix24)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/90602/119083/bitrix24/vs/kapture-crm)
15. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
    - [View profile](https://www.getapp.com.au/software/20502/hiver)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/20502/119083/hiver/vs/kapture-crm)
16. **Kustomer** — 4.6/5 (79 reviews) — Modern Customer Service Software For Customer-First Brands
    - [View profile](https://www.getapp.com.au/software/109551/kustomer)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/109551/119083/kustomer/vs/kapture-crm)
17. **UJET** — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
    - [View profile](https://www.getapp.com.au/software/110527/ujet)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/110527/119083/ujet/vs/kapture-crm)
18. **EngageBay CRM** — 4.7/5 (907 reviews) — Integrated sales \& marketing software for growing teams
    - [View profile](https://www.getapp.com.au/software/113999/engagebay-marketing)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/113999/119083/engagebay-marketing/vs/kapture-crm)
19. **Salesforce Starter** — 4.4/5 (223 reviews) — Customer relationship management tool for SMBs
    - [View profile](https://www.getapp.com.au/software/112791/salesforce-essentials)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/112791/119083/salesforce-essentials/vs/kapture-crm)
20. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.com.au/software/8385/livechat)
    - [Compare vs Kapture CX](https://www.getapp.com.au/compare/8385/119083/livechat/vs/kapture-crm)

## Related Categories

- [Complaint Management Software](https://www.getapp.com.au/directory/841/complaint-management/software)
- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/119083/kapture-crm)
- [View Product Profile](https://www.getapp.com.au/software/119083/kapture-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/kapture-crm/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/119083/kapture-crm> |
| en-AU | <https://www.getapp.com.au/alternatives/119083/kapture-crm> |
| en-CA | <https://www.getapp.ca/alternatives/119083/kapture-crm> |
| en-GB | <https://www.getapp.co.uk/alternatives/119083/kapture-crm> |
| en-IE | <https://www.getapp.ie/alternatives/119083/kapture-crm> |
| en-NZ | <https://www.getapp.co.nz/alternatives/119083/kapture-crm> |
| en-SG | <https://www.getapp.sg/alternatives/119083/kapture-crm> |
| en-ZA | <https://www.getapp.za.com/alternatives/119083/kapture-crm> |

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