Helprace

All-in-one customer service solution
(6 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

USD 10.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Management Activity Management
Activity Tracking Activity Tracking
Administrative Reporting Administrative Reporting
Anti Spam Anti Spam
Assignment Management Assignment Management
Auto-Responders Auto-Responders
Case Management Case Management
Categorization Categorization
Channel Management Channel Management
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Contact History Contact History
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer History Customer History
Customisable Branding Customisable Branding
Customisable Categories Customisable Categories
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Document Storage Document Storage
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Forum / Discussion Board Forum / Discussion Board
Full Text Search Full Text Search
HIPAA Compliance HIPAA Compliance
Inbox Management Inbox Management
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Reports Performance Reports
Preview Functionality Preview Functionality
Prioritizing Prioritizing
Ratings & Reviews Ratings & Reviews
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Role Management Role Management
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SSL Security SSL Security
Scheduled Reporting Scheduled Reporting
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Semantic Search Semantic Search
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Voting Voting
WYSIWYG Editor WYSIWYG Editor
Website Integration Website Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Email Validation Email Validation
Facebook Facebook
Google Analytics Google Analytics
Wordpress Wordpress