---
description: Learn more about Web Help Desk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Web Help Desk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Web Help Desk](/software/102041/web-help-desk) > [Web Help Desk Alternatives](https://www.getapp.com.au/alternatives/102041/web-help-desk)

# Alternatives to Web Help Desk

Canonical: https://www.getapp.com.au/alternatives/102041/web-help-desk

> Explore the top alternatives to Web Help Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Atera** — 4.5/5 (446 reviews) — Cloud and mobile-based IT management platform with AI
   - [View profile](https://www.getapp.com.au/software/102017/atera)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102017/102041/atera/vs/web-help-desk)
2. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.com.au/software/91351/freshservice)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/91351/102041/freshservice/vs/web-help-desk)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.com.au/software/9448/zendesk)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/9448/102041/zendesk/vs/web-help-desk)
4. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.com.au/software/10317/freshdesk)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/10317/102041/freshdesk/vs/web-help-desk)
5. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.com.au/software/132287/milvus)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/132287/web-help-desk/vs/milvus)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.com.au/software/91301/liveagent)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/91301/102041/liveagent/vs/web-help-desk)
7. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/90863/sysaid)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/90863/102041/sysaid/vs/web-help-desk)
8. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.com.au/software/91811/jira-service-management)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/91811/102041/jira-service-management/vs/web-help-desk)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.com.au/software/10036/zoho-desk)
   - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/10036/102041/zoho-desk/vs/web-help-desk)
10. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
    - [View profile](https://www.getapp.com.au/software/8385/livechat)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/8385/102041/livechat/vs/web-help-desk)
11. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote assistance, IT professionals, System administrators
    - [View profile](https://www.getapp.com.au/software/132559/supremo-remote-desktop)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/132559/web-help-desk/vs/supremo-remote-desktop)
12. **ServiceNow** — 4.5/5 (344 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.com.au/software/9156/servicenow)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/9156/102041/servicenow/vs/web-help-desk)
13. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/20521/102041/manageengine-service-desk-plus/vs/web-help-desk)
14. **TeamDynamix** — 4.4/5 (150 reviews) — IT service management platform
    - [View profile](https://www.getapp.com.au/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/2059330/web-help-desk/vs/teamdynamix-itsm-ppm)
15. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.com.au/software/120371/boss-solutions-suite)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/120371/web-help-desk/vs/boss-solutions-suite)
16. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.com.au/software/102025/otrs)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102025/102041/otrs/vs/web-help-desk)
17. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.com.au/software/2066040/desk-manager)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/2066040/web-help-desk/vs/desk-manager)
18. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/1336/102041/solarwinds-service-desk/vs/web-help-desk)
19. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.com.au/software/105081/tidio-chat)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/102041/105081/web-help-desk/vs/tidio-chat)
20. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud)
    - [Compare vs Web Help Desk](https://www.getapp.com.au/compare/91754/102041/salesforce-1-service-cloud/vs/web-help-desk)

## Related Categories

- [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software)
- [Task Management Software](https://www.getapp.com.au/directory/570/task-management/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Links

- [View on GetApp](https://www.getapp.com.au/alternatives/102041/web-help-desk)
- [View Product Profile](https://www.getapp.com.au/software/102041/web-help-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/102041/web-help-desk> |
| de-AT | <https://www.getapp.at/alternatives/102041/web-help-desk> |
| en | <https://www.getapp.com/it-management-software/a/web-help-desk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/102041/web-help-desk> |
| en-AU | <https://www.getapp.com.au/alternatives/102041/web-help-desk> |
| en-CA | <https://www.getapp.ca/alternatives/102041/web-help-desk> |
| en-GB | <https://www.getapp.co.uk/alternatives/102041/web-help-desk> |
| en-IE | <https://www.getapp.ie/alternatives/102041/web-help-desk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/102041/web-help-desk> |
| en-SG | <https://www.getapp.sg/alternatives/102041/web-help-desk> |
| en-ZA | <https://www.getapp.za.com/alternatives/102041/web-help-desk> |
| es | <https://www.getapp.es/alternatives/102041/web-help-desk> |
| es-CL | <https://www.getapp.cl/alternatives/102041/web-help-desk> |
| es-CO | <https://www.getapp.com.co/alternatives/102041/web-help-desk> |
| es-MX | <https://www.getapp.com.mx/alternatives/102041/web-help-desk> |
| fr | <https://www.getapp.fr/alternatives/102041/web-help-desk> |
| fr-BE | <https://fr.getapp.be/alternatives/102041/web-help-desk> |
| fr-CA | <https://fr.getapp.ca/alternatives/102041/web-help-desk> |
| nl | <https://www.getapp.nl/alternatives/102041/web-help-desk> |
| nl-BE | <https://www.getapp.be/alternatives/102041/web-help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Web Help Desk","description":"Whether you would like a cheaper alternative to Web Help Desk or a similar software with more features, we can help you. Get a quick overview of the top sellers with the most comprehensive information.","url":"https://www.getapp.com.au/alternatives/102041/web-help-desk","about":{"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#software"},"breadcrumb":{"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#webpage","mainEntity":{"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#software"},"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Web Help Desk","url":"https://www.getapp.com.au/software/102041/web-help-desk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/102041/web-help-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":123},"offers":{"price":"753","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"Web Help Desk","position":3,"item":"/software/102041/web-help-desk","@type":"ListItem"},{"name":"Web Help Desk Alternatives","position":4,"item":"https://www.getapp.com.au/alternatives/102041/web-help-desk","@type":"ListItem"}],"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Web Help Desk Alternatives &amp; Competitors | GetApp Australia 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Atera","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.getapp.com.au/software/102017/atera","@type":"ListItem"},{"name":"Freshservice","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.com.au/software/91351/freshservice","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.com.au/software/9448/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"ListItem"},{"name":"Milvus","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.getapp.com.au/software/132287/milvus","@type":"ListItem"},{"name":"LiveAgent","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"ListItem"},{"name":"SysAid","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.getapp.com.au/software/90863/sysaid","@type":"ListItem"},{"name":"JIRA Service Management","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.com.au/software/91811/jira-service-management","@type":"ListItem"},{"name":"Zoho Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.com.au/software/10036/zoho-desk","@type":"ListItem"},{"name":"LiveChat","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.com.au/software/8385/livechat","@type":"ListItem"},{"name":"Supremo Remote Desktop","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.getapp.com.au/software/132559/supremo-remote-desktop","@type":"ListItem"},{"name":"ServiceNow","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.getapp.com.au/software/9156/servicenow","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.getapp.com.au/software/20521/manageengine-service-desk-plus","@type":"ListItem"},{"name":"TeamDynamix","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.getapp.com.au/software/2059330/teamdynamix-itsm-ppm","@type":"ListItem"},{"name":"BOSSDesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.getapp.com.au/software/120371/boss-solutions-suite","@type":"ListItem"},{"name":"OTRS","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.getapp.com.au/software/102025/otrs","@type":"ListItem"},{"name":"Desk Manager","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.getapp.com.au/software/2066040/desk-manager","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.getapp.com.au/software/1336/solarwinds-service-desk","@type":"ListItem"},{"name":"Tidio","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.com.au/software/105081/tidio-chat","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud","@type":"ListItem"}],"@id":"https://www.getapp.com.au/alternatives/102041/web-help-desk#itemlist","numberOfItems":20}
</script>