Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Cost |
Cost |
Starting From |
Starting From |
|
USD 30.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Assignment Management |
Assignment Management
|
| Auto-Dialer |
Auto-Dialer
|
| Auto-Responders |
Auto-Responders
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Business Analysis |
Business Analysis
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call Monitoring |
Call Monitoring
|
| Call Recording |
Call Recording
|
| Call Reporting |
Call Reporting
|
| Call Routing |
Call Routing
|
| Call Scripting |
Call Scripting
|
| Call Transfer |
Call Transfer
|
| Callback Scheduling |
Callback Scheduling
|
| Caller ID |
Caller ID
|
| Commenting |
Commenting
|
| Compliance Management |
Compliance Management
|
| Computer Telephony Integration |
Computer Telephony Integration
|
| Conferencing |
Conferencing
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Customer History |
Customer History
|
| Customizable Reporting |
Customizable Reporting
|
| Data Import/Export |
Data Import/Export
|
| Data Synchronization |
Data Synchronization
|
| Desktop Notifications |
Desktop Notifications
|
| Filtered Views |
Filtered Views
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Inbox Management |
Inbox Management
|
| Instant Messaging |
Instant Messaging
|
| Lead Assignment |
Lead Assignment
|
| Mobile Integration |
Mobile Integration
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multiple User Accounts |
Multiple User Accounts
|
| PCI DSS Compliance |
PCI DSS Compliance
|
| Predictive Dialer |
Predictive Dialer
|
| Prioritizing |
Prioritizing
|
| Productivity Reporting |
Productivity Reporting
|
| Progressive Dialing |
Progressive Dialing
|
| Queue Manager |
Queue Manager
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Real Time Updates |
Real Time Updates
|
| Receiving |
Receiving
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| Skills Tracking |
Skills Tracking
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| To-Do List |
To-Do List
|
| Visual Analytics |
Visual Analytics
|
| Voice Mail |
Voice Mail
|
| eCommerce Integration |
eCommerce Integration
|
Integrations |
Integrations |
| Freshdesk |
Freshdesk
|
| Front |
Front
|
| Google Drive |
Google Drive
|
| Help Scout |
Help Scout
|
| HubSpot CRM |
HubSpot CRM
|
| HubSpot Marketing |
HubSpot Marketing
|
| Intercom |
Intercom
|
| Pipedrive |
Pipedrive
|
| Slack |
Slack
|
| Vision Helpdesk |
Vision Helpdesk
|
